FAQ

Welcome to Frequently Asked Questions. We hope that you will find answers to our most commonly asked questions.

As always please feel free to e-mail us on website@rainbowshade.com.au or call us on 0755 805 366 if we can further assist you.

Retail

Colour Durability

Rainbow Shade use the best colour pigments and stabilisers in our fabrics however all colours over time will fade. We have found as a general rule the darker colours will fade at a slower rate than other. For more information please call our helpful team on (07) 55 805 366

Warranty

Rainbow Shade offer a 10 year limited warranty on Z16 & eXtreme 32, 5 year limited on DRiZ and a 5-15 year warranty is offered on Serge-Ferrari. For further information or to obtain a warranty document please Contact Us

UV-R Protection

Protecting people and assets from harmful UV-Radiation is vitally important. Each of our products undergoes extensive testing to Australian Standards and you can find the results of each colour on our brochures. To understand the best protection for Z16 and eXtreme 32 please Rainbow Shade UPF Card

Cleaning & Maintenance

To ensure your product performs at it’s best we recommend cleaning your sail every 3-6 months. This not only keeps your sail looking great but will greatly extend it’s life.
Please click on your product below to ascertain the best cleaning procedure.

Longevity

All Rainbow Shade’s products have been designed to withstand Australia’s harsh climate and been formulated with meet and exceed their respective warranties. We have found examples of our shade fabric exceeding 15 years. We decided to test our Z16 fabric after 10 years in the Australian Sun and you can view the results by clicking here

Manufacturers

Who we sell to?

We are setup to trade to customers within the shade industry on a wholesale basis. We also supply many other industries where shadecloth is required. Areas such as Caravan Awning suppliers, Dog Beds, Privacy Screen makers and many more.

Setup an account

We are able to offer a select few customer who trade within the industry a trade account. Please speak to our team on 07 55 805 366 or info@rainbowshade.com.au to find out more.

Ordering

We make it easy to order from us; You can order in the following ways;

Call us on: 07 55 805 366
Fax Us on: 07 55 803 277
Email: orders@rainbowshade.com.au

If you feel there is another medium we should be offering please let us know on ideas@rainbowshade.com.au

Freight

As we dispatch the same day for account holders you can expect your shade product to arrive quickly. We have included a table below for the suggested timetable for our couriers.

Location Estimated Delivery
Victoria Melbourne 1 Day
VIC Country 1-2 Days
New South Wales Sydney 1 Day
NSW Country 2-3 Days
Queensland

Gold Coast

1 Day

Brisbane 1 Day
QLD Country 1-4 Days
South Australia Adelaide Metro 2 Days
SA Country 2-3 Days
Tasmania All Areas 2-4 Days
Northern Territory All Areas 4-7 Days
Western Australia All Areas 1-2 Days

Price Stability

Pricing is an issue we take very seriously. We hope our track record speaks for itself. Over the past 10 years we have had a 14.5% price increase with only 3 increases which equates to a 1.4% increase per year.

Reliable Service

We pride ourselves on offering great service. As we wholesale to the industry only we are focused on building your business. Providing you with quality information, Marketing Materials and support making business easier.

Cut Length Specialists

In business ensuring you have adequate cash flow is a must. We stock over 100 colours over our ranges and offer a cut length service on just about all of our ranges. We cut to the nearest 0.5 lineal metre on shade products and to the nearest 0.1 lineal metre on our PVC ranges. This reduces your wastage, increases profitability and free’s up your cash flow. All customers on account can expect their goods to be dispatched the same day for a speedy delivery.

Marketing Support

Our aim is to provide you with the tools for success. By using Rainbow Shade’s products you have access to quality swatches, brochures, owners manuals and electronic marketing materials to make your business stand out. We pride ourselves on offering great products backed by a team of professionals to make your business stand out from the crowd?

99% UV-R protection

Rainbow shade products are specifically designed to provide up to 99% UV-R protection*

*Tested to Australian Standard AS4174-1994

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